Student+Resumes+Please+Post!

Curriculum Vitae Sarah C Reidinger Phone Number:555-555-0000 Permanent Address: 1 Weston Heights Dr. Asheville, NC 28803 sarah.reidinger@gmail.com Masters of Arts in English Literature Current GPA: 3.79 Fundamentals In Teaching Seminars
 * EDUCATION || **North Carolina State University **
 * Motivational Teaching Strategies (10/2010)
 * Effective Question Techniques (11/2010)
 * Classroom Management (2/2011)
 * Introduction to Teaching Portfolio (4/2011)

Alternative Licensure English 9-12
 * North Carolina State University NC TEACH **

Bachelor of Arts in English Literature, Minor in History 5 semesters Dean’s List Cumulative GPA: 3.35 || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2010—5/2012 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">6/2011—5/2012 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2006—5/2010 // || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">UNC summer exchange program <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Department of English Literature <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Christopher Armitage, PhD, program leader || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">6/2009—8/2009 //  || <span style="color: gray; font-family: 'Arial Black',sans-serif; font-size: 10pt;">EXPERIENCE || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Northern Vance High School ** <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">English Teacher
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">University of North Carolina at Chapel Hill **
 * || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Oxford University **
 * <span style="color: gray; font-family: 'Arial Black',sans-serif; font-size: 10pt;">WORK
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Taught the North Carolina Standard Course of Study for English II
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Facilitated students taking online courses at local community colleges
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Cooperated and collaborated with other teachers in the English Department to make sure students were learning comparable material

<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Substitute Teacher
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Chatham County Public Schools **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assisted teachers in administering tests, quizzes, and homework when the teacher is absent
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Teach units when the teacher is absent for an extended period of time

<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Volunteer
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Communities in Schools of Wake County **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assisted students in the North Carolina Virtual Public High School to prepare to take the EOC
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Tutored and mentored, in person, students as they work through assignments online

<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Official UNC student newspaper <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Copy Editor //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">2/2011—6/2011 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">7/2011—present // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2007—5/2009 // || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Advising Assistant <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Chaperone NCSMI (North Carolina Scholastic Media Institute) //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">NCSMI: 2009, 2010 // || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Intern || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Teaching Assistant <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Ensured the safety of students around animals ||  //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2008—5/2010 //  || <span style="color: gray; font-family: 'Arial Black',sans-serif; font-size: 10pt;">AND ACTIVITIES || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">The Golden Fleece, TC Roberson High School ** **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Student Publication (Newspaper) ** <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Features Editor, Executive Editor <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Tar Heel Award, North Carolina Scholastic Media Association //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Features Editor: 2003-2004 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Executive Editor: 2004-2006 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Tar Heel Award: 2004, 2005, 2006 // || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Member IHSA Region 3 Zone 4 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Secretary //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Secretary: 2009-2010 // //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">MVP: 2010 // || <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Teacher, Jordan Matthews High School <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">910 East Cardinal St, Siler City, NC 27344 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">919-749-7354 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">hemccrory@gmail.com **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">John Wall, PhD ** <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Professor, North Carolina State University <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Department of English, Tompkins Hall 252, Box 8105 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">NCSU Campus <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Raleigh, NC 27695 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">919-515-4162 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">jnwall@ncsu.edu **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Virginia Rollins ** <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Riding Instructor, Echo Creek Riding Academy <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">4020 NC Highway 57, Hillsborough, NC 27278-8819 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">919-732-5106 <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">echocreekriding@gmail.com ||   ||
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">The Daily Tar Heel **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Revised news and features stories for style, accuracy, and content || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2011—present //
 * || **//<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">The Aviator //****<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">, Jordan Matthews High School Student Newspaper **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assisted in the creation of the newspaper
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Taught elements of photography, design, news writing, features writing, sports writing, computer skills, and advertising || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2007—present //
 * || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Jordan Matthews High School **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assisted in administering lessons twice a week by adding to the teacher’s answers with my own knowledge of English literature and history
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Led class when the teacher is out of the room.
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Aid the teacher in leading class discussions by asking critical questions or adding to a teacher’s answer.
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Ran general office errands to allow teacher to instruct without interruption. || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">9/2010—6/2011 //
 * || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Echo Creek Riding Academy **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assisted students to prepare their horses for lesson
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Made sure the children understood the instructor
 * <span style="color: gray; font-family: 'Arial Black',sans-serif; font-size: 10pt;">LEADERSHIP
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assigned and edited stories
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Wrote news, features, opinion, and sports articles
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Designed and laid out pages
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Sold and designed advertisements || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2003—5/2006 //
 * || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">UNC Equestrian Team **
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Competed in 8 shows each year
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Took attendance and minutes at meetings
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Kept track of the progression of each rider
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Designed and ordered merchandise
 * <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Participated in weekly lessons and meetings || //<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">8/2007—5/2010 //
 * <span style="color: gray; font-family: 'Arial Black',sans-serif; font-size: 10pt;">REFERENCES || **<span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Heather McCrory **


 * D. Blake Hovis ||
 * == Graduate Student of the NC Teach Program at North Carolina State University ==

21 Way, Raleigh, NC 27666
||
 * ==(919) 555-555 (primary)== ||
 * == myname@gmail.com (primary)== ||
 * = Objective = |||| Currently pursuing a career as a full-time mathematics teacher. Bringing enthusiasm, dedication, responsibility, and good work ethic to my community school district to further develop my skills as a mentor, teacher and leader to the youth of all ages. ||
 * = Skills = |||| * Experience coaching and mentoring youth in a variety of programs.
 * Exceptional oral and written communication skills.
 * Goal-oriented individual with strong leadership capabilities.
 * Highly motivated and dedicated to meet the needs of students.
 * Proficient in Microsoft Office Suite and iWork software.
 * Experience developing targeted objectives and lesson plans. ||
 * = Education = || NC Teach, North Carolina State University

Concentration in Advanced Mathematics, North Carolina Licensure Currently a graduate student. Expected completion of graduate program 2012. Passing grades for GRE and Praxis II examinations. B.S., Parks, Recreation & Tourism Management, NC State University Concentration in Sports Management, Minor in Business Graduation 2006, Dean’s List: Two semesters || June 2009 – Present ||
 * = Experience = || **Title 1 Instructor Para Professional**, //National Heritage Academies, PreEminent Charter School//, Raleigh, NC
 * Providing small group instruction in preparation for the NC end-of-grade and end-of-course exams to youth involved in academic intervention programs.
 * Honing my mathematics teaching strategies on a daily basis with more than 100 students in the 6-8 middle school wing.
 * Preparing lesson plans and calculated performance based on individual students’ achievement level. || March 2011 - May 2011 ||
 * ^  || **Manager**, //University Wellness/// Impact Athletics, Cary, NC
 * Directed projects and operations for entire Food & Beverage department.
 * Engaged in customer relations on a daily basis with over 2,000 members.
 * Maintained perfect records of all cash flow and P&L statements.
 * Actively gave direction to youth involved in sports programs and activities within all areas of the facility. || October 2008 - March 2009 ||
 * ^  || **Sales Representative & Demonstration Specialist**, Acushnet Company, North Carolina
 * Scheduled, set-up and executed over 60 sales demonstrations for more than 40 current business accounts and over 1,000 clients.
 * Provided professional advice and solutions customized to individual consumer needs.
 * Proven track record of sales to optimize my personal and professional sales goals. || //February 2007 - August 2008// ||
 * ^  || **USGA P.J. Boatwright Intern**, Carolinas Golf Association, West End, NC
 * Selected as one of two scholarship recipients for the Carolinas USGA management training program.
 * Organized and ran top USGA sanctioned events throughout North and South Carolina. Managed and recruited interns and event volunteers from database of 200.
 * Coordinated with General Managers, Directors of Sports, Head Professionals and other Carolinas Golf Association colleagues and volunteers to execute over 100 amateur golf tournaments. || Summer 2006, January - November 2007 ||
 * = Community =

= Involvement & Accomplishments = |||| **Middle School Activities Volunteer,** StepUp Ministry **//References available upon request.//**
 * Regional Instructor,** The First Tee Program
 * Youth Coach,** Basketball and Soccer Leagues (ages 8-10)
 * Eagle Scout**, Boy Scouts of America, Tampa, FL
 * Missionary,** Zambia and Zimbabwe ||

**<span style="font-family: 'Arial','sans-serif'; font-size: 19px;">Sally Student **


 * <span style="display: block; font-family: Arial,sans-serif; font-size: 15px; text-align: center;">123 Main Street, Anywhere, NC 45678 • (919) 123-4567 • sallystudent@gmail.com ||

<span style="font-family: 'arial','sans-serif'; font-size: 15px;"> Focus: Middle School Social Studies Anticipated Completion: May 2012
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">EDUCATION: **
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">NCTeach: **<span style="font-family: 'Arial','sans-serif'; font-size: 15px;"> Lateral entry, licensure-only program, North Carolina State University

<span style="font-family: 'arial','sans-serif'; font-size: 15px;"> **Bachelor of Arts:** University of North Texas Major: Economics Graduation: December 1997


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">EXPERIENCE **
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Care First Animal Hospital at Glenwood – Customer Service Technician **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Jul 2009 to Present //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Educate clients on routine animal care, including diet, behavior, and routine vaccinations
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Train new employees in all areas of clinic operations
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Assist veterinarians with veterinary procedures


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">After Hours Small Animal Emergency Clinic – Veterinary Assistant **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Aug 2005 to July 2010 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Educated clients on routine and follow-up care of patients
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Trained new employees and acted as shift supervisor when needed
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Provided nursing care to critically ill patients


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Saddletree Pony Pals (Harnett county 4-H group) – Co-leader **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Sep 2008 to Apr 2009 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Planned lessons for education of children ages 6 to 18 in all aspects of basic horsemanship
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Led weekly lectures and group projects on horsemanship topics
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Collaborated with other leaders to ensure consistency of material presented
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Communicated with parents to relay students’ achievements and areas for improvement


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Fidelity Investments – Senior Communications Analyst **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Jan 2002 to Nov 2004 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Mentored and managed workflow for a team of 10-15 writers and communications analysts
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Developed content for educational, web-based tool for retirement plan participants
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Trained new employees to develop appropriate content for educational tool and coached them to follow team policies and procedures


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Fidelity Investments – Communications Analyst **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Feb 2000 to Jan 2002 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Created communications portfolios to educate retirement plan participants about employee and retirement benefits


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Fidelity Investments – Participant Services Representative **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Dec 1997 to Feb 2000 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Educated retirement plan participants via incoming phone calls about their 401(k) and pension plan benefits
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Excelled as a Client Plan Specialist, a liaison between participant service (phone) and operations groups, responsible for training phone representatives on new plans
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Won several awards for educational, service, and communications achievements


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Pine Hill Day Camp – Camp Counselor/Riding Instructor **
 * //<span style="font-family: 'Arial','sans-serif'; font-size: 12px;">Summers 1990 to 1992 //**
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Taught horsemanship and horseback riding lessons to children ages 9-14
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Created daily lesson plans for horsemanship school
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Collaborated with senior counselors and parents to keep them informed of campers’ progress


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">AWARDS RECEIVED **
 * **<span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Fidelity Outstanding Service Award **<span style="font-family: 'Arial','sans-serif'; font-size: 15px;"> – company-wide award received for individual accomplishments implementing a new client. Tasks included training phone representatives on retirement plans, developing call scripts for representatives, and serving as the main point of contact for phone group inquiries and escalations
 * **<span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Fidelity Golden Call Award **<span style="font-family: 'Arial','sans-serif'; font-size: 15px;"> – site-wide award given quarterly to a phone associate who relays information thoroughly and accurately to plan participants


 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">RELEVANT SKILLS **
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Experience working with children in both one-on-one and group scenarios
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Education experience with diverse audiences in a variety of settings
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Team leadership skills
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Excellent written and oral communication skills

<span style="font-family: 'Arial','sans-serif'; font-size: 15px;">Listed on resume to be turned in for assignment
 * <span style="font-family: 'Arial','sans-serif'; font-size: 15px;">REFERENCES **

<span style="font-family: 'Arial','sans-serif'; font-size: 15px;">__

**Pamela M. McCarthy** Knowledgeable and enthusiastic professional pursuing a career in teaching high school science and math. Hard-working individual with good communication skills and the ability to interact with a wide variety of people. Highly motivated to pursue coaching in addition to teaching.
 * Summary**

NCTEACH, Lateral Entry and Licensure Program, expected completion May 2012 //North Carolina State University// Concentration: High school science and mathematics
 * Education**

Master of Environmental Management, May 2008 //Duke// //University- Nicholas School of the Environment- Durham, North Carolina// Concentration: Coastal Environmental Management. Honors: Nicholas School of the Environment and Earth Sciences Assistantship (2006-2008).

Bachelor of Science, //Summa Cum Laude//,22 April 2006. //Alma// //College- Alma, Michigan// Major: Biology. Minor: Mathematics. GPA: 3.97 (out of 4.0) Honors: //Omicron Delta Kappa// Honor Society, Treasurer; //Beta Beta Beta// honor society, President; 2006 Barlow Trophy nominee [based on leadership and scholarship]; Departmental Honors; Distinguished Trustee and Distinguished Service Scholarships (2002-2006); President’s Cup [awarded to top-ranked freshman out of 337-member class] (2003)

//Powers// //Catholic High School- Flint, Michigan- GPA: 4.284 (out of 4.0)//

//Child caregiver,// Durham, NC (September 2008—Present) Supervises children for two families, providing several aspects of child care including cooking, cleaning, helping with homework and daily chore routine.
 * Professional Experience**

//Commercial Sales Manager/Driver,// AutoZone, Durham, NC (July 2009 – Present) Provides outstanding customer service via telephone and in person, oversees processing of orders to automotive shops, and performs financial transactions daily.

//Research Technician,// Project Global, Beaufort, NC. (May 2008 – February 2009) Gained experience in the field of conservation and ecology by performing regional assessments of fisheries bycatch to help reduce bycatch and promote sustainable fisheries.

//Undergraduate Researcher//, Pierce Cedar Creek Institute for Ecological Education, Hastings, MI. (Summer 2005). Collected, recorded, and interpreted data on the temporal activity and movement patterns of //Sternotherus odoratus// using radiotelemetry. Results reveal new understanding of the turtle’s behavioral patterns. Honors Day Presentation. Publication October 2009.

//Peer-Led Team Learning Workshop Leader//, Alma College, Alma, MI. (2004-2006) Selected by professor as one of four students to help implement the national Peer-Led Team Learning (PLTL) workshop methods into the chemistry curriculum at Alma College. Received training for leadership skills, group dynamics, and subject matter (Organic Chemistry).

//Team Leader,// Duke University Catholic Student Center (2006-2007, 2008-2009, 2009-2010) Assisted in presenting weekly lessons for the Rite of Christian Initiation of Adults.
 * Volunteer Experience**

//Goalkeeping Coach//, Powers Catholic High School, Flint, MI. (2003-2006) Developed practice agendas and ran drills for two to three goalkeepers daily. Assisted coach with team game time warm-ups. //Camp Counselor//, HIS Place soccer camp, Alma College, Alma, MI. (Summer 2004) //Clinic Instructor//, Armada High School soccer clinic, through Alma College. (Summer 2005)

//Instructor//, Rhythm Outreach service learning project, Chicago School of Music, Chicago, IL. (February 2006) Taught students how to play percussion instruments and develop musical skills through practice and group interaction. Prepared students to perform in a concert at conclusion of project.

//Captain//, Alma College Women’s Soccer Team (2002-2005). Received leadership training and implemented principles of teamwork as a four year varsity member and two year captain. Received Michigan Intercollegiate Athletic Association all-academic team and individual award during each year of career.

//Proficient in//: ArcGIS software; Microsoft Office Suite; R; JMP; Maple; Quick Books Pro; Yahoo! Small Business; eBay; Adobe Dreamweaver; Plone //Other skills//: Radiotelemetry, biological field skills, steel drums
 * Relevant Skills**

listed on resume but not posting online. _ John Smith xyz Drive - Raleigh, North Carolina 27613  Home: (123) 456-7890 Cell: (123) 456-7891 xyz@xyz.com
 * References**

Seeking a high school Spanish teacher position where I can facilitate student learning and success..
 * OBJECTIVE:**

Summer 2011-Present, Anticipated completion in May 2012 Praxis II Spanish World Languages, Passed, 2011
 * EDUCATION:**
 * NC Teach Lateral Entry Program**

North Carolina State University, Raleigh, NC North Carolina State University, Raleigh, NC
 * B.A. Spanish Language and Literature**, December 2008
 * B.S. Business Administration** Finance Concentration, December 2008

Cumulative Undergraduate GPA: 3.83, //Summa Cum Laude//


 * Relevant Coursework:** Advanced Spanish Grammar, Spanish Phonetics/Adv.Conversation, Spanish Literature 1700s-present, Culture and Civilization of the Iberian Peninsula, Psychology


 * Certification:** Spanish Business, Superior Level, La Cámara Oficial de Comercio e Industria de Madrid, 2008


 * PROFESSIONAL EXPERIENCE:**
 * Client Management Representative**, XYZ Company, Durham, NC, April 2011-Present
 * Educate IBM employees on health insurance plan specifics and enrollment information
 * Provide professional customer service and solutions to customers regarding their health benefits
 * Utilize resources to research health benefit information for customers

April 2009-November 2010
 * Claims Representative**, ZZZ Company, Durham, NC
 * Assisted the public both in English and Spanish in initiating and processing disability claims
 * Served as one of the few bilingual translators in the field office
 * Explained program policy, determined program eligibility, and investigated and updated claims
 * Educated students on Social Security Administration careers at a university career fair
 * Intern**, Company, Chapel Hill, NC, Summer 2007
 * Designed instructions for future interns on mastered concepts
 * Performed data entry, valuated client portfolios, and analyzed changes in cash flow
 * HONORS:**
 * Phi Beta Kappa, Fall 2007-Present
 * Beta Gamma Sigma, Spring 2007-Present
 * National Society of Collegiate Scholars, Spring 2005-Present
 * Phi Kappa Phi, Fall 2007-Fall 2009
 * Dean’s List: All undergraduate semesters
 * Outstanding Contribution to Spanish Club Award, April 2008


 * OTHER EXPERIENCE AND LEADERSHIP ACTIVITIES**:
 * NCSU Spanish Club**: President, Fall 2007-Spring 2008 Member, Spring 2006-Fall 2008
 * Planned meetings and communicated to members through presentations and email

Raleigh, NC, October 2003-March 2009
 * Busboy**, **XYZ Restaurant**
 * Demonstrated teamwork by assisting coworkers and customers
 * Translated between English and Spanish for Spanish speaking employees

Five weeks of cultural immersion in Guadalajara, Mexico, 2005
 * Volunteer Spanish Tutor:** Fall 2005, Spring 2006, and Fall 2007
 * Lived with a Mexican family and visited historic sites in Mexico

= = -  Guy Incognito 423 Somerville Rd, Garner NC 27529 Cell: (919) 123-4234 guy.incognito@gmail.com
 * TECHNICAL SKILLS:**
 * Spanish: Fluent
 * Computer: Proficient with Microsoft Word, Excel, Outlook and PowerPoint
 * Typing Speed: 50+ Words Per Minute

<span style="display: block; font-family: arial,helvetica,sans-serif; text-align: left; text-decoration: none;">Education: NC Teach Lateral Entry Licensure Program at NC State, Graduating May 2012.

<span style="display: block; font-family: arial,helvetica,sans-serif; text-align: left; text-decoration: none;">Bard College, Annandale, New York: B.A. in Languages and Literature with a focus on Creative Writing. <span style="display: block; font-family: arial,helvetica,sans-serif; text-align: left; text-decoration: none;">The Brearley School, New York City: High School Diploma.

Qualifications: Strong background in writing and editing. Experience working as a volunteer tutor throughout college, and one year’s experience volunteering weekly as a life-skills teacher for a local organization.

Experience: Life Skills Teacher, Step-Up Ministry Raleigh, NC 2010-Present
 * Tutoring and homework assistance.
 * Plan and teach a 30 minute lesson each week on such topics as motivation and college prep.

Client Coordinator: Alliance of Professionals & Consultants, Inc Raleigh, NC 2008-Present
 * Developed the company’s presence online through the use of social media.
 * Manage a marketing initiative which includes over 300 marketing campaigns annually.
 * Build and maintain relationships with Business Partners during their campaigns.

Assistant to the VP of Education & Sales: National Braille Press Boston, MA 2006-2008
 * Reported to the VP of Education Services and the Readbooks! Program Director.
 * Edited grant proposals,
 * Built and maintained business and individual client relationships and maintained databases.

Web Editor and Marketing Assistant: CSNStores.com Boston, MA 2005-2006
 * Wrote product descriptions and marketing copy.
 * Worked to improve visibility and effectiveness of websites.

The Bird Watcher’s General Store Orleans, MA Seasonal 2002-2004
 * Edited owner’s weekly humor column, including work featured in “//The Best American Science & Nature Writing of 2003//”, and “//Ask the Bird Folks//”, published in 2007.

Assistant to Editor: Bantam Publishing/ Scholastic Publishing NYC, Feb.-May 1999 & 2001
 * Read and reviewed unsolicited manuscripts
 * Assisted with editing and proofreading of manuscripts in various stages of publishing.
 * Wrote copy for company booklist, researched ways to improve company website.

<span style="color: #000000; font-family: 'Times New Roman',serif; font-size: 16pt;">**MR. Blah** <span style="color: #030000; font-family: 'Times New Roman',serif; text-decoration: none;">__mr blah@gmail.com__ <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;"> (919) 345-3643

<span style="display: block; font-family: 'times new roman',serif; text-align: right;">123 potatoe ave. <span style="font-family: Times New Roman,serif;">Morrisville <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">, NC 275 <span style="font-family: Times New Roman,serif;">60

<span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: center;">**OBJECTIVE**Learn, teach, and be a role model for the benefit and enrichment of the individual and the community at large <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**EDUCATION** //North Carolina State University,// Raleigh, NC May 2011 <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Bachelor of Science, Zoology** <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Relevant Coursework: Mammology, Human Animal Interaction, Wildlife Management, Animal Behavior, Social Animal Behavior, Captive Animal Management, Animal Anatomy & Physiology, Animal Diversity and Phylogeny, Human Evolution, Plant Biology <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**NC TEACH Lateral Entry Program** June 2011 � May 2012

<span style="color: #000000; font-family: 'Times New Roman',serif;">**VOLUNTEER** <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">**Wake County Animal Center,** Raleigh, NC October 2010 � Dec 2010 <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">**Mariam Clinic, (free h** <span style="font-family: Times New Roman,serif;">**eath clinic)** <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">Raleigh, NC May 2008 � August 2009
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Using classical conditioning to train shelter dogs that are up for adoption (certified)
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Eligibility screening for free medical care
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Observe simple routine medical procedures
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Translator/Interpreter (Arabic/English)

<span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**INTERNSHIP NC Museum of Natural Science,** Raleigh, NC January 2011 � present <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Piedmont Wildlife Center,** Durham, NC August 2010 � Jan 2011
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Handling of many exotic and native animals in Living Collections
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Feedings including live crickets. frozen meats, and prepared fruits/veggies
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Clean and maintain exhibits, while having guests involved and engaged
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Monitoring and recording patterns in behaviour and weight across all species housed
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Observed routine medical care and procedures on pigeons, salamanders, turtles, and frogs
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Educated visitors on exhibits including live animals
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Feeding and caring for animals
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Raptor feeding and training
 * <span style="display: block; font-family: 'times new roman',serif; text-align: left;">Training in plant identification and uses
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Planning and organizing events and projects (i.e. fundraisers)
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Soliciting for fundraiser
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Building precise cages for animals diligently
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Children summer camp counselor. Educating, activity coordination and management
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Feed and care for animals
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Clean animals� cages

<span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**RESEARCH Department of Natural Resources,** NCSU January 2010 � May 2010 <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Entomology Department,** NCSU August 2009 � Dec 2009
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Soil analysis through chemical and physical means
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Lab work
 * <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">Inventory checking <span style="font-family: Times New Roman,serif;">, including chemical substances
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Curator of world ant collection
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Created world ant database with support from peer-reviewed literature.

<span style="color: #000000; font-family: 'Times New Roman',serif;">**ACTIVITIES** <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">**Lindley Habilitation Center,** Raleigh, NCFebruary 2011 � present <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**S. Montessori Academy,** Morrisville, NC March 2010 � May2010 <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Zoology Club,** NCSU August 2009 � May 2011 <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Sunday School,** Cary Mosque, NC August 2008 � present <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left; text-decoration: none;">**Lobo Tires,** Raleigh, NC June 2008 � present <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">**Summer Camps,** Raleigh, NC Summer 2009 <span style="font-family: Times New Roman,serif;"> � <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">201 <span style="font-family: Times New Roman,serif;">1
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Working with child with ADHD
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Aiding in school work, acting as tutor to refine school knowledge
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Observing, teaching, and managing social learning and interactions
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Tutored 6 middle school students in math and science
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Maintained and managed order and discipline in the classroom
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Sustained engagement of students for efficiency of knowledge retention
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Attending meetings consistently and regularly
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Involved in activities such as fundraisers, volunteer work at animal shelters, and educating public about animals through various capacities
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Supplementing formal education through various means (exposure to different resources, learning of new opportunities, and networking with individuals working in the field)
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Lesson planning
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Administering tests and grades
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Interacting with parents to learn how to better teach their children
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Tutor
 * <span style="display: block; font-family: 'times new roman',serif; text-align: left;">Assistant manager
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Reception
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Sales associate
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Customer service
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Inventory
 * <span style="display: block; font-family: 'times new roman',serif; text-align: left;">staff management
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Counselor for elementary children
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Coordinated, planned, and implemented events for children
 * <span style="color: #000000; display: block; font-family: 'times new roman',serif; text-align: left;">Responsible for the children and an aid to their cognitive and social development

<span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">**SKILLS** Eager and enthusiastic about learning; hardworking; <span style="font-family: Times New Roman,serif;">m <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;">oti <span style="font-family: Times New Roman,serif;">vated to do better; <span style="color: #000000; font-family: 'Times New Roman',serif; text-decoration: none;"> effective communicator; ability to administer; customer care; great with children and adults; computer skills including Microsoft Word, Excel, and Power Point; artist; athlete; speak Arabic, English, Swahili <span style="font-family: Times New Roman,serif;">, understanding of natural world systems, and world view (cultural competence)

**ABC** My address - My phone number - My e-mail <span style="display: block; font-family: calibri,sans-serif; font-size: 10pt; text-align: left;">Successful Consultant, Project and Support Manager for over 14 years with technical and team building skills, and proven experience in managing projects and people in multi-cultural and cross-functional environments. I see teaching of my mother tongue as a mean to share my knowledge and put in practice my corporate experience with children in order to motivate and ease the learning of the Spanish language. As a native Spanish speaker, students can be exposed to all aspects of the language including culture and correct pronunciation. My experience in technology would be a positive asset to reach out to all learners.
 * <span style="font-family: Calibri,sans-serif; font-size: 10pt;">PROFILE **

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">EDUCATION ** **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">NCTeach Program **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, North Carolina State University, Raleigh, North Carolina. Endorsement expected in Spanish (K-12) in December 2011. **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Praxis II � Spanish: World Language **<span style="font-family: Calibri,sans-serif; font-size: 10pt;"> taken on February 2011, Raleigh, North Carolina. **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Bachelor of Science in Computer Science **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Universidad Central de Venezuela, Caracas, Venezuela. 1992.  **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">SCHOOL AND COMMUNITY VOLUNTEER ** **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">SRC School and Church **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Raleigh, North Carolina, 2008 � Present � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Assistant to the Media Center teacher supporting in books cataloging, classification, inventory, repairing, and shelving. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Active participation in parish and school activities where coordination and organization are required.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">SBC School **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Davie, Florida**,** 2003 � 2008 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Room Parent for 3rd grade class. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Room Parent for Special Subjects (Computer, Spanish, Art, and Library) helping teachers to coordinate different activities with students and parents during the school year. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Math Lab�s coordinator for 3rd grade and Kindergarten. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Math Superstar�s grader for Kindergarten, 3rd, and 5th grades. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Contract Reading conferences volunteer for 3rd graders.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">EXPERIENCE ** **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Substitute Teacher **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, St. Raphael Catholic School, Raleigh, North Carolina, 2010 � Present � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Substitute teacher for grades K-8 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Long-Term Substitute Spanish Teacher for grades K-5 (4 months)

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Substitute Teacher **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, St. Bonaventure Catholic School, Davie, Florida, 2007 � 2008 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Long-Term Substitute Spanish Teacher for 6th grade.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Project Manager **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Hewlett Packard Company, Miami, Florida, 2005 � 2006 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Managed application�s escalations between IT and the business ensuring corrective plans were in place and were communicated properly. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Ensured that metrics meaningful to customers were communicated on a regular basis to proactively identify areas of concerns. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Participated in the generation of the �Management of Change� plan to migrate business tasks covered by IT organization to the business operation. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Participated in the Company Preparedness & Disaster Planning team gathering information about updated documentation, tests in place, critical contacts and checklists of business critical applications.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Support Team Manager **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Hewlett Packard Company, Miami, Florida, 2000 � 2005 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Managed and administered Legacy and Non-Legacy Support Teams across different business units in Latin America, Canada, and the United States to guarantee 100% Service Level Agreement compliance for all applications supported ensuring customer satisfaction. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Defined and implemented support processes ensuring a complete engagement of all internal tasks in case of any change impacting the normal team�s operation. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Developed a Latin America Support Team website including relevant information from applications supported. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Negotiated contracts renewal with service providers following Procurement processes including Statement of Work preparation, Purchase Orders generation, and management approval follow-up. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Maintained expense controls for all applications ensuring continue proactive cost reduction analysis. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Trained support teams to use the corporate call tracking tool (HP OpenView Service Desk) ensuring a smooth transition without affecting customers and operation. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Defined, negotiated, and implemented service support in Brazil covering internal and external users in local language.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Project Manager **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Hewlett Packard Company, Miami, Florida, 1998 � 2000 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Developed and implemented a Systems Operations Structure providing effective Systems Deployment, Operation and Quality User Support assuring all organization�s systems are used properly. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Defined and implemented Service Metrics and Monthly Reporting, providing quality organization�s statistics to measure how effective the support service was. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Negotiated and contracted service providers in Mexico covering support for internal and external users in LA. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Defined logistics and processes to support Latin American users remotely from Mexico ensuring total customer satisfaction. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Supervised the infrastructure Budget Spending/Investment, maintaining the control of Latin America Systems expenses by organization�s project managed. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Defined and implemented processes to facilitate contract�s renewal with organization�s service providers. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Designed a Quarterly System Support Analysis document to identify where the team is spending the time and how the team can improve Systems and Service to users. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Coordinated Y2K Systems Testing and Backup with organization�s Help Desk and System Owners ensuring no impact to the normal systems operation.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Senior Technical Consultant **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Hewlett Packard Company, Buenos Aires, Argentina, 1996 � 1998 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Coordinated and managed MS Windows NT and UNIX environment integration delivering different solutions to major clients. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Designed and implemented different HP OpenView solutions to channel partners and clients. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Prepared and delivered different demos and presentations about OpenView to Sales managers and clients. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Trained Sales managers and PSO consultants on Windows NT technology in HP Venezuela and Argentina. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Prepared a competitive analysis between HP OpenView products and major competitors helping Sales Managers to improve their sales.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">Technical Consultant/Team Leader **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Software Del Plata, Buenos Aires, Argentina, 1993 � 1996 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Coordinated and managed the migration to Windows NT for large accounts such as Telefonica de Argentina and Naviera Perez Companc. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Planned, designed, and implemented consulting solutions based on customer�s needs and budgets. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Implemented different e-mail solutions including MS Exchange and a proprietary email product (SDP Mail). � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Installed, upgraded, and maintained Compaq�s, Olivetti�s, and Net Frame�s servers.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">MIS/LAN Administrator **<span style="font-family: Calibri,sans-serif; font-size: 10pt;">, Protokol Sistemas, Caracas, Venezuela, 1992 � 1993 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Managed data administration, maintained company�s LAN, and installed end-user�s productivity tools. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Installed and maintained different equipments such as servers, printers, and peripherals. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Trained internal and external clients in Apple Macintosh software. � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Researched and prepared different analysis to improve LAN�s connectivity.

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">PROFESSIONAL DEVELOPMENT ** � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Substitute Effective Teacher Training (WTCC), Raleigh, North Carolina, 2010 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Recognizing and Reporting Child Abuse and Neglect Professional Training, Diocese of Raleigh, North Carolina, 2010 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">CPR Training, Red Cross, Knightdale, North Carolina, 2010 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">Project Management � Project Leadership, Management, and Communication (ESI), Miami, Florida, 2006 � <span style="font-family: Calibri,sans-serif; font-size: 10pt;">A Mid-Management Development Program, University of Michigan Business School, Ann Arbor, Michigan, 2000

**<span style="font-family: Calibri,sans-serif; font-size: 10pt;">REFERENCES ** <span style="display: block; font-family: calibri,sans-serif; font-size: 10pt; text-align: left;">Available Upon Request

**<span style="font-family: 'Arial','sans-serif'; font-size: 21px;">Rufus T. Firefly ** **<span style="font-family: 'Arial','sans-serif'; font-size: 13px;">xxx Old Fayetteville Road, APT yyy ** **<span style="font-family: 'Arial','sans-serif'; font-size: 13px;">Carrboro ****<span style="font-family: 'Arial','sans-serif'; font-size: 13px;">, NC 27510 **

**<span style="font-family: 'Arial','sans-serif'; font-size: 13px;">Home: 919.928. maxhavelaar@yahoo.com Cell: 919.619. **

**<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">CAREER OBJECTIVE ** <span style="display: block; font-family: arial,sans-serif; font-size: 14px; text-align: justify;">Successful business professional with lifelong love of learning making a career change to teach Middle School Science. **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">EDUCATION **


 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">NCTEACH Lateral Entry Program, **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">North Carolina State University. 2011-1012. Completed content course requirements for science teaching, Wake Tech and North Carolina State, Summer 2011.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">MBA **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, Fuqua School of Business, Duke <span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">University, Durham, NC. Fuqua Scholar, Corbett Award for Scholarship and Leadership.
 * <span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">MA **<span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">, Anthropology, University of Virginia, Charlottesville, VA. Research Scholar, School of Pacific Studies, The Australian National University.
 * <span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">BA **<span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">, Anthropology, University of Maine, Orono, ME. Highest Honors, Phi Beta Kappa and Phi Kappa Phi Honor Societies. 3.96 GPA.
 * <span style="color: #000000; font-family: 'Arial','sans-serif'; font-size: 14px;">Pr ****<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">axis II **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, Middle School Science July, 2011. Passed with Maximum Possible Score.

**<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">PROFESSIONAL EXPERIENCE ** **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">FRONTIER CORP / VERIZON / GTE **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, Durham, NC **1986 � 2010** **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Senior Staff Consultant **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;"> 2004 � 2010 <span style="display: block; font-family: arial,sans-serif; font-size: 14px; text-align: justify;">Exchange Product Manager responsible for the profitability of $1.4B product portfolio of consumer landline telephone services, including new product introduction and product enhancements.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Other teaching experience: **
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Church School Teacher **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, 1994-present
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Substitute Teacher **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, Chapel Hill Carrboro Schools, 2011.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Classroom Volunteer **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">, 8th Grade Science, McDougle Middle School, Chapel Hill NC 2011
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Identified $40M savings in discounts offered on obsolete products. Coordinated process of obtaining regulatory approval for discount withdrawal in 30 states.
 * <span style="color: #212121; font-family: 'Arial','sans-serif'; font-size: 14px;">Created a database of every promotional offer made to customers that identified true costs of the program; led to modifications resulting in cost savings in excess of $100M over two years.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Overhauled customer communications process resulting in the delivery of an additional 2M marketing pieces mailed to customers at no increase in costs.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Ensured continuity in merger transition by writing desktop product manual for Local Telephone Service; acknowledged by peers and executives as �extraordinary� and the best out of over one hundred product manuals submitted.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Negotiated with IT teams to ensure timeliness of product introductions and changes, within the context of very constrained IT capacity.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Ensured product compliance with state and federal mandates in a manner that consistently enhanced competitive positioning.

**<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Specialist **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;"> 2002 � 2004 <span style="display: block; font-family: arial,sans-serif; font-size: 14px; text-align: justify;">Product Manager for basic residential service, for four states. Oversight of pricing, billing, regulatory and customer communication associated with this service. **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Pricing Staff Administrator **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">1994 � 2002 <span style="display: block; font-family: arial,sans-serif; font-size: 14px; text-align: justify;">Set prices for business and residential local and toll telephone exchange service. <span style="display: block; font-family: arial,sans-serif; font-size: 14px; text-align: justify;">Previous Positions **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Revenue Planning Specialist **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;"> 1992 � 1994 **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Revenue Planning Administrator **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;"> 1986 � 1992
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Developed Product Information System collecting product information from disparate marketing and financial systems capable of responding to most executive or regulatory inquiries in minutes, rather than hours or days.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Reduced cost of targeted low-income telephone assistance programs by $400K by identifying additional sources of state financial support; recipient of Verizon Excellence Award.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Developed and implemented product enhancements as alternative to court ordered customer refunds; reduced Company�s cash liability by over $2M.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Increased customer satisfaction and decreased churn by 33% by developing unique local calling plans in 9 states.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Achieved customer response rates of over 30% in initial mailings for the roll out of this product.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Developed optimal pricing to ensure financial success and market acceptance of plans.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Ensured efficient use of network resources; actual customer take rates after one year were within 10% of forecast for entire 100 locations.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Managed approximately 200 pricing projects a year. �No job too big or too small� was my stated motto.
 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Testified in public hearings as an expert witness on pricing policy, telephone rates, local calling issues and the affordability of telephone service.


 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Other Proficiencies/Experience **<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">: Fourth Wednesday Meal Coordinator, Community Kitchen, Interfaith Council for Social Services, Chapel Hill. Conversational Portuguese.


 * <span style="font-family: 'Arial','sans-serif'; font-size: 14px;">References **

<span style="font-family: Arial,sans-serif; font-size: 14px;">Ms. A, Director of Christian Education, Chapel of the Cross, Chapel Hill NC. 919-555-5555 msa@thechapelofthecross.org.

<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Mr. B, Manager, Verizon Communications, Irving TX 972-555-5555 mr.b@verizon.com

<span style="font-family: 'Arial','sans-serif'; font-size: 14px;">Ms. C, Lead Teacher, NCTEACH Program, Raleigh NC 919-555-5555 msc.ncteach@gmail.com

NAME ADDRESS PHONE NUMBER EMAIL

PROFESSIONAL GOAL AND SKILLS

Secondary school English teacher position with opportunity to impart knowledge of writing and publishing.

Enthusiastic, self-motivated educator that is committed to student development and especially interesd in proficient student literacy. Refined written and verbal skills with ability to present information through differentiated instruction to enhance student engagement. A kinesthetic learner that is skilled in multi-tasking, quick learning, and problem solving. Possess excellent interpersonal skills, optimism, and a strong work ethic. Computer Proficiency: MS Office, Adobe Acrobat, HTML, database research, blogs, and social networking.

EDUCATION AND CERTIFICATION


 * NCTeach Lateral Entry and Licensure �** North Carolina State University, Spring 2012

Praxis II � English 9-12, Passed


 * Master of Fine Arts**, Creative Writing � Vermont College of Fine Arts, 2010

GPA 4.0


 * Bachelor of Fine Arts**, Creative Writing � University of North Carolina Wilmington, 2005

GPA 3.9, Cum Laude

RELATED EXPERIENCE


 * Graduate Assistant** July 2011

Vermont College of Fine Arts, Summer Residency


 * Liaison for new student acclimation to program


 * Judge**, Volunteer April 2011

National History Day,Senior Website Division


 * Participated in consensus judging with team members


 * Tutor**, Volunteer 10/2009 � 05/2010

Debbie Maynard


 * Accelerated learner�s reading comprehension to pass first grade


 * Assistant Teacher**, Volunteer 09/2009 � 05/2010

Dreams of Wilmington After-School Program


 * Assisted in classroom management and student motivation


 * Poetry Reader**, Volunteer 03/2010 - //present//

Hunger Mountain Literary Journal


 * Evaluate poetry submissions for possible publication


 * Co-Creator**; **Workshop Facilitator** 02/2010 - //present//

Floating House Writer�s Workshop and Retreat


 * Organize retreat agenda and workshop curriculum; critique workshop material

WORK EXPERIENCE


 * Contributing** **Writer** 09/2010 � 12/2010

Architects + Artisans � Raleigh, NC


 * Conducted interviews with local artists; contributed articles


 * Writer** 03/2007 � 06/2010

Ligon B. Flynn Architect, PLLC - Wilmington, NC


 * Completed first-draft of manuscript; technical and creative writing
 * Collaborated with principal architect on project
 * Extensive database and library research, copyediting and critique


 * Sales Representative** 02/2006 � 03/2007

Tryon Distributing, Inc. - Charlotte, NC


 * Successfully managed independent sales route servicing restaurants and specialty wine shops
 * Conducted wine and beer tastings for public and presented at fine wine dinners
 * Resolved problems and conflict that arose between client and distributor


 * Bartender** 10/2002 � 02/2006

Diamonds Bar and Grill - Wilmington, NC


 * Provided efficient and friendly customer service in neighborhood establishment


 * Manager** 03/1997 � 08/2002

South Beach Grill - Wrightsville Beach, NC


 * Maintained customer and employee satisfaction with fair and consistent management
 * Created new-hire training manual; hired, trained, and scheduled staff
 * Experienced in trouble-shooting problems that arose in fast-paced environment

PROFESSIONAL DEVELOPMENT

�How to Start and Lead a Writing Group, Successfully� Workshop, July 2010

Sarah Lawrence College Summer Writer�s Seminar, June 2005

Sandhills Writer�s Conference, Augusta State University, March 2005

CONFERENCE PRESENTATION

�Home: Seclusion and Transparency through the Looking Glass of Architecture and Poetry� Panel presentation, North Carolina Graduate Liberal Studies Conference, UNCW, Wilmington, NC, April 2010

PUBLICATIONS

�What Binds Us,� //Cream City Review//, [forthcoming]

�What It�s Like Living Here,� //Numero Cinq//, February 2011, http://dgvcfaspring10.wordpress.com

�Dead Files,� �The Physicality of Learning,� Foundation,� and �Where I Don�t Live,� //Connotation Press//,

March 2010, http://connotationpress.com

�Any Good Reason,� �Spring Cleaning in Winter,� �Muse,� and �Disconnected,� //Strong Verse//, July 2010,

http://www.strongverse.org/index.html

REFERENCES

J, Regional Sales Manager � T Distributing, Inc. j@gmail.com 111.111.1111

M, Professor � UNCW m@gmail.com 010.111.1010

V, Architect � V Architect v@gmail.com 101.000.1100

Address, Raleigh, NC 27607 **�** (919) 123-4567 **�** name@nc.rr.com
 * NAME **
 * EDUCATION **
 * ** Bachelor of Arts **, Anthropology & French, University of North Carolina at Wilmington Graduated May 2004
 * ** NC Teach Lateral Entry & Licensure Program, ** North Carolina State University Expected Completion May 2012
 * ** Praxis II ** - Middle School Science, Sept 2011


 * COMPUTER SKILLS**
 * Types 40wpm.
 * Proficient in Microsoft Office software, including PowerPoint.
 * Basic programming skills in HTML.
 * Excellent Internet research skills.

May 2006-May 2011
 * EXPERIENCE**
 * Customer Service Representative, ** Marketing Adventure Media, Raleigh, NC
 * Operated live chat software and provided telephone support for customers needing assistance with proprietary software. Very often they needed help not only with the software but also with basic computer skills such as how to navigate through the web, set up a freemail account, send an email, save a file, attach a file, etc.
 * Created, tracked and processed work orders and verified they were completed correctly (quality control).
 * Charged credit cards and handled issues with the customer and/or directly with the bank when necessary.
 * Managed larger accounts resolving issues where necessary.
 * Published content to the web using proprietary software.
 * Assisted in the training of new employees.

October 2008-October 2010
 * International Exchange Coordinator **, EF Foundation, Boston, MA
 * Located and placed exchange students with local families.
 * Supervised students while they are in the US speaking with them monthly or more often if necessary in the event of discipline problems.
 * Acted as a liaison between the head office in Boston, the student, their host family, the Wake County Board of Education, and the school.
 * From August 2010 to July 2011 I hosted a student from Germany in my own home.

July 2004-May 2005 May 2003-February 2004
 * Customer Service Representative, ** Piedmont-Hawthorne/Landmark Aviation, Raleigh, NC
 * Customer Service Representative **, Wilmington General Aviation, Wilmington, NC
 * Provided ground support services for flight crews of privately owned and chartered aircraft including making hotel and car reservations and ordering in-flight catering for the crew and/or passengers.
 * Communicated with customers in person, by multi-line telephone and by air-to-ground radio.
 * Dispatched customer requests for ground transportation, fuel, lavatory cleaning, aircraft cleaning, deicing, maintenance, etc to relevant service personnel on the field.
 * Did accounting and invoicing for all services rendered.
 * Filed and organized both paper and electronic data.
 * Assisted the (remote) IT department in resolving computer problems.
 * Trained new employees that had no previous experience in aviation.

May 2001-May 2002 & February 2003-May 2003 January 2001-May 2001
 * Paratransit Driver **, Coach USA - New Hanover Transportation, Wilmington, NC
 * Paratransit Driver **, Coach USA - Carteret County Area Transportation, Morehead City, NC
 * Operated a 15-passenger van equipped with a wheelchair lift to allow all citizens of the county access to doctors, work and shopping.
 * Inspected the vehicle before and after my shift to ensure everything was in proper working order.
 * Filled out paperwork including time and mileage logs.

October 2000-May 2001
 * Secretary, ** North Carolina Comprehensive Community College Student Government Association
 * Maintained meeting minutes for all executive board meetings and any other meeting where my presence was requested.
 * Helped make arrangements for the annual conference of the student bodies of all the community colleges in North Carolina.


 * REFERENCES**

Ms. D Manager, Marketing Adventure Media 336-123-4567 ms.d@yahoo.com

Mr. A Supervisor, Marketing Adventure Media 919-123-4567 mr.a@yahoo.com

Ms. M? Lead Teacher, NC Teach 919-123-4567 ms.m@ncsu.edu



**<span style="color: black; font-family: Arial,sans-serif;">Me ** <span style="color: black; display: block; font-family: arial,sans-serif; font-size: 11pt; text-align: center;">My Place Durham, NC 27712 <span style="color: blue; font-family: Arial,sans-serif; font-size: 11pt;">Me@gmail.com <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">| (c)919-824-


 * __<span style="color: black; font-family: Arial,sans-serif;">Summary __**

<span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">A mid-career professional re-entering the workplace with a solid record of improving team cohesion, optimizing processes, successfully managing change, improving awareness of legal issues and effective, diplomatic communication.. Known as a strong & caringleader with conflict resolution skills and a tenacious drive for continuous improvement &team synergy.


 * __<span style="color: black; font-family: Arial,sans-serif;">Education & Certifications __**

<span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Cornell University, Bachelor of Arts: dual major in Physics and Philosophy, //cum laude// Class of 1991

<span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">North Carolina State University, Computer Programming Certificate 2002

<span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">HRCI, Professional in Human Resources Certification (PHR) 2009 <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">North Carolina State University, NCTEACH expected completion May 2012

<span style="color: black; font-family: Arial,sans-serif;">**__Work Experience__** <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Study Sparkz – Tutor November 2010 – present <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Carolina Spine & Complementary Medicine- Business Manager January 2007 – March 2008 <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Wal-Mart August 1995 – January 2007 <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Personnel Manager March 2001 – January 2007 <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Department Manager August 1995 – March 2001 <span style="font-family: Arial,sans-serif; font-size: 10pt;">Dr. Suzanne Clare, Owner, Carolina Spine & Complementary Medicine office: (919) 477 - 6330 <span style="font-family: Arial,sans-serif; font-size: 10pt;">Steve Dooley, Manager, Wal-Mart #2137 mobile: (919) 423 - <span style="font-family: Arial,sans-serif; font-size: 10pt;">Nadia Alwan, Study Sparkz Coordinator office: (919) 439 - <span style="font-family: Arial,sans-serif; font-size: 10pt;">Mathew Monaco, college sophomore, Study Sparkz student mobile: (919) 606 - <span style="font-family: Arial,sans-serif; font-size: 10pt;">Tamara (Tammy) Dragvich, college freshman, Study Sparkz student mobile: (919) 624 –
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Improve students’ understanding and performance in any level of mathematics up to college calculus
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Engage both student and parents in addressing underlying obstacles to learning
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Record student progress and keep office personnel up to date.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Helped grow and improve the practice by modeling exceptional service to patients, hiring, firing,providing training on office procedures, including verbal scripts, and deliveringperformance feedback for staff members.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Educated patients on the benefits of a variety of therapies, nutritional supplements and home remedies.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Ensured compliance with HIPAA, insurance guidelines, office policy, and x-ray procedure and record keeping.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Advocated for and personally shifted records, insurance filing and inventory from paper to electronic formats.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Served as primary contact and subject matter expert for every HR need for 375 hourly and 30 exempt associates.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Facilitatedongoing associate development, including monitoring training plan and computer based learning completion and timely, consistent performance coaching and reviews.
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Led training of newly hired associates in six hour orientation sessions.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Educated all associates during annualbenefits open enrollment meetings,and counseled new hires individually.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Counseled and coached hourly and salaried associates on policy guidelines, regulations and employment law.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Created and maintainedassociate files & matching HRIS data, including I-9s, W-4s.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Forecast recruiting needs, tracked paper and electronic applications, tracked background checks and drug screen results, made employment offers and provided orientation for new associates.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Reduced turnover from 200% to less than 20% by implementing interview and training best practices and insisting on proper hiring and disciplinary procedures.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Improved safety by reviewing and seeking lasting solutions toon-the-job and customer accidents through procedure improvement, training, corrective discipline and sharing of best practices.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Years ahead of companywide implementation, advocated for both: strict compliance with break and meal policy; and improvement of the entire management team by shifting progressive discipline, performance reviews, and scheduling to department managers.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Reduced legal liability by completingaudits and action plans for district stores.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Personally modeled superior customer serviceby focusing on warm service and answering questions promptly.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Collaborated with other managers to problem solve cross-team issues, share solutions, and increase sales.
 * <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt;">Encouraged an ownership attitude and managed individual and team performance by setting goals collaboratively, and delivering consistent, timely and actionable feedback as wells as training to achieve those goals
 * __<span style="font-family: Arial,sans-serif;">References __**